this post was submitted on 28 Nov 2023
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Yup something I keep getting into arguments about at work. Sales makes a mistake on their order. And I somehow as the tech end up sorting it. And that sales person keeps their entire sales commission. I’ve been telling mgmt forever take away the commission if there are reasonable timeframe issues or incorrect selections made by the sales agent. That will make them make sure they perfect it to get their pay.
Edit: I’d like to note I’m not even asking for the commission idc I just want sales to do shit properly. Lol
Took us forever and is still contested now and again, but we managed to force the sales process yo include product managers or owners. Without an estimate from them, which is created in coordination with the engineers and developers, no offer is being made anymore. Certain sales people are butthurt, because the estimated costs are often too high for our "price sensitive clients" as in: they don't know how to sell our products on added value rather than on lower cost.