this post was submitted on 26 Nov 2023
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Everyone should learn the basics of troubleshooting!
When trying to resolve a problem it's really important to keep as many variables under control as possible so that you can find the root cause and fix it.
I see lots of people who try a bunch of things without isolating the issue first but can't figure out what is wrong. Then because they messed with it so much it's almost impossible to figure out.
This is important for car maintenance, home maintenance, electronics, computers. Just about everything that can break or stop working right in your life.
My skills at troubleshooting are pretty much limited to
"Turn it off and back on again. The slow way. Sometimes twice."
But you know what? Mostly it works!
Your troubleshooting skills are above average, tbh.
You've identified that there's an issue. You tried something simple to remedy. You even tried it again to make sure.
You didn't make a bunch of crazy assumptions about what the problem was. You didn't do a bunch of weird shit all at once to try to fix it. You didn't do something to make the problem worse.
You're doing great!
Oh I have to share what just happened! My husband's power wheelchair suddenly wouldn't drive. In tilt mode it would still tilt, but in the driving modes it had an error message. By asking in forums he learned that message could mean it thought it was tilted back too much for safe driving, even though it was fully upright. So he tilted way back, and I looked underneath for anything loose, finally tightened one loose screw that I frankly think was unrelated. Then he tilted upright again, giving it an extra couple seconds of push on the joystick, and I pushed forward on the back of the chair. Nothing moved, it was already fully upright. But it did the trick! It's driving fine now.
Wonderful! And the lesson here is, just fucking try something, anything. Your story made me feel good. Fine job!
There's also unplugging and replugging, that works a lot.
My dad can't do this. I've tried to teach him but it's like, a piece of equipment breaks and I'm like "What have you tried so far?" the answer is always nothing because he doesn't know cars/computers/watches/lights, etc etc.
I don't know half of those things either but I'll go over and press all the buttons, if that doesn't work I google it. I've showed him this so many times but it's like it doesn't go in and he's like "But you're good with these things!" Nope, I'm just hitting it until it works.
Print this out for him: https://xkcd.com/627/
I actually sent that to him, multiple times.
How do I print this out?
A lot of the issues learning to troubleshoot are surrounded around not understanding the problem/not understanding the system enough to determine where the problem is. Generally, if you have no idea what the issues could be, you end up trying a bunch of stuff and messing everything up more and people get frustrated you didn't ask for help sooner, or you do nothing and people get frustrated you haven't tried anything before asking for help. This may be a perpetuated problem if someone doesn't have the foundational knowledge to understand the type of system, or if it's just totally out of their wheelhouse and they don't have them mental capacity to try and understand any aspect. This can be seen when people have little to no understanding of: cooking and/or baking, car repair, computer repair, fruit and vegetable farming, sewing clothes or clothes mending, etc. we can pay people to do these things for us because there is so much complication in modern life most don't know how to do everything.