this post was submitted on 19 Sep 2023
631 points (95.0% liked)
Asklemmy
43395 readers
1244 users here now
A loosely moderated place to ask open-ended questions
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- [email protected]: a community for finding communities
~Icon~ ~by~ ~@Double_[email protected]~
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Yeah, no, I'm actively saying just that.
I'm actively saying that when most people hear a little noise under the hood they do one of two things: ignore it or take the car to a mechanic and use a different transport method for a bit until it's fixed.
I'm saying that if somebody casually mentions "my car does a little noise" over the watercooler and the other person goes "hey, have you popped the hood and checked the spark gap" or "can you pull up the on board diagnostics and maybe we can go over them now?" the usual reaction is to make up some excuse or get glassy eyed and move on with your day.
That is absolutely how that goes.
And no, it's not optimal or even particularly reasonable, but that's the thing, it doesn't have to be. When the average person engages with a market product for fun or casual usage they are often willing to invest zero effort in improving it from the out of the box experience, at least early on. And that's their prerogative. That low barrier to attrition is a key element of UX design, and it absolutely applies to technical issues.
So what you’re saying is, when you say “oh I’m having performance issues in Firefox”, you think it would be better for everyone to just ignore you, than for people to try and help you?
Given that I didn't ask for any help, yeah.
Or, you know, add some polite commentary, chime in with whether that matches your experience or not. That sort of phatic engagement stuff, if one really must chime in.
I mean, you always expect some level of "have you tried this". Hell, I didn't even begrudge the nod to the built-in profiler. That was a fair point.
By the time you get to "look at the extensions you don't recognize, you may have accidentally installed a cryptominer" you may be overdoing it, though. Unless I'm your grandma or you're actively manning a customer service call center.