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iFixit Tears Down McDonald's McFlurry Machine, Petitions Government for Right to Hack Them
(www.404media.co)
This is a most excellent place for technology news and articles.
Kind of seems a bit pointless what they're campaigning for in this regard. A DMCA exemption wouldn't allow franchise owners to use an alternative repair company, as no doubt their franchise contract specifies who they can use.
That's not the point. Often there's nothing actually wrong with the machine, you simply need to be able to reset a system flag which you can easily do using the box that Kytch makes. So the Franchisee buys a Kytch box and then doesn't need to call ANYBODY.