this post was submitted on 16 Aug 2023
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LMG and Linus in particular have not been reliable to me for a while. It all started with the screwdriver. First it was the full of year of videos teasing the product, it was just absurd how long it took to come out. Then when I watched Linus react to the project farm review is where things really turned for me. Project farm fairly rated the screwdriver and as he always does called out pros and cons of each product. Linus seemed to not be able to take the criticisms and seemed to almost get mad at project farm about it. The main criticism I remember is that in the ratcheting screwdriver market there are several companies that offer lifetime warranty and same day delivery/replacement. Project farm noted that LMG does not offer this level of customer service and they are being new to marketplace may not be equipped to handle common problems other supplies easily fix. Instead of admitting that LMG isn't trying to compete with companies like Mac tools or Snapon Linus immediately gets defensive and tries to discredit the need for 24/7 support.
I have also noticed the high amount of corrections in recent videos. I could see not wanting to reshoot a portion of video where Linus is speaking on camera. But why not show some B role and have Linus record a corrected voice over? Edited well viewers wouldn't even notice.
Linus adamantly refuses to offer any kind of long-term guarantee. He got flak for the warranty on the backpack for that reason; there are plenty of competitors selling bags at the $250 price point that back up their offerings with long or even lifetime warranties. When pressed, Linus put out a mealy-mouthed "oh I don't want to open up my family to liability" statement which both managed to say absolutely nothing (why would his family be personally liable? LMG is a separate entity) and shame critics. It seems to me Linus personally can't handle criticism, like at all.
Wait, backpacks cost that much? I got one for 25 bucks 8 years ago and it only needed some sewing to be perfectly usable. The brand is Polo Power.
Brand name bags like Samsonite can cost quite a lot. Why anyone would buy a bag from LTT for $250 in lieu of buying one from a reputable company with a warranty is beyond me.
My Peak Design bag cost more than my camping bag and it’s worth every penny.