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Tech workers react to UPS drivers landing a $170,000 a year package with a mixture of anger and admiration
(www.businessinsider.com)
this post was submitted on 09 Aug 2023
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Technology
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It's a symptom of managers using bullshit metrics and processes to squeeze every possible cent of value they can from the fewest workers possible.
The worker is neither lazy nor stupid, he is trying to hit a quota. If something about your building is a time sink, they're going to skip it.
The metric is quantity, not quality, because quantity is easy to measure and easy to convert to a number that starts with a dollar sign.
If the insatiable thirst for better metrics (and therefore more profits) forces employees to cut corners, they'll cut corners.
It's extremely unlikely they have the luxury of spending a month unemployed so your package simply isn't worth it.
In this case it's probably a case of repeated porch pirates. Or one of their neighbors ordering a bunch of stuff and reporting it stolen even if it wasn't.
The scenario they are describing is more work for the driver, not less.
We have 12 seconds to do a delivery.
That's: Stop truck. Open bulkhead door. Find package. Go to door, ring bell, knock, yell "UPS!" Go back to truck. Fasten seatbelt. Start truck and drive to next stop. 12 seconds. If you are not home, we have to fill out the DR notice on top of all that.
You get two hard knocks and a ring before I have that slip filled out because I got to move on to the other 150-200 stops and pickups I have to do.