this post was submitted on 16 Jun 2023
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There are other tools but my favourite is something like Gitlab/Github's 'issues'. It's simple. You can add custom project tags (e.g. 'minor bug'), link it to other issues, comment, assign it to someone, etc. Gitlab itself pitches it that way:
https://docs.gitlab.com/ee/user/project/issues/
What I do is to generally avoid things that require others to learn a lot. Let's face it, most people won't be bothered and not to mention their time is best spent elsewhere. Gitlab and Github are essentially just a small step from Git, which makes it straightforward.
I have seen managers who were too eager and made their process unnecessarily complex. And I have seen managers who didn't give a rat's arse. Both sucked to work for about as much. Be careful with going the extra mile because upper management might think it good but us programming plebs might not. I hope you find a good balance.
We are already using GitLab