this post was submitted on 20 Jan 2025
812 points (98.4% liked)

Technology

61394 readers
3672 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 2 years ago
MODERATORS
[email protected]
[email protected]
[email protected]
[email protected]
812
Stop Treating Phone Numbers As A Digital ID (notthesolution.substack.com)
submitted 2 weeks ago by [email protected] to c/[email protected]
140 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 1 points 1 week ago

I don't want to treat phone numbers as an ID, but for some reason my customers will give their phone number to me online far more willingly than they'll cough up their email address, which is baffling only until you realize:

  • Most people are technologically incompetent and are intimidated by the avalanche of crap they get in their email, and
  • They never answer their phones anyway, so who cares?

I actually offer the option, because I don't give a rat's ass how people ignore me when I try to contact them. But when they place an order I at least need to be able to prove that I tried.