Bluesky Post (this was also posted on twitter)
I was hoping to find a statement from the aggressor, but it seems to be too early.
this post was submitted on 09 Dec 2024
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They're not really all that massive, just a medium-large fish in a small pond. If this had been about Microsoft or Sony or some other brand that any random non-gamer you stop in the street will have heard of, they might have gotten special treatment from the registrar, but itch.io? Not even nearly big enough. gog wouldn't be either. Steam might just pass the minimum threshold.
There is no way in hell that steam would have this happen, the amount of money they have behind them combined with the name alone, no registrar would dare disable their domain without being damn sure what was happening was actually happening.
Stream would seek the registar for restitution/compensation, and if you take the yearly Revenue and divide that by the hours in a year they are approaching the $1,000 an hour mark. Of course this number would be different if they actually took it to court. But due to this alone I highly doubt their domain Handler(Mark Monitor) would touch that claim with a 10-ft pole without doing some pretty intensive research
So if you're a small pond how do you treat your medium-large fish this way of not even listening to their response?
The registrar probably treats all their customers shoddily when problems arise, and itch may not be that large a customer—do we know how many domains itch actually had with them? Probably not enough to form a significant percentage of the registrar's income, and either that or the possibility of Rabid Attack Lawyers (which the big companies like Microsoft have on retainer) would be required to get special treatment from many companies.
I'm not saying that the registrar is in the right. They messed up, and it would serve them right to go under for this (although they probably won't). I'm just saying that it's unsurprising that itch was mistreated by a corporate bureaucracy.