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Nothing more disappointing to me than seeing a game I might enjoy... and then it's only available on PC on Epic Games store. Why can't it be available on Epic, Xbox game store and Steam? It's so annoying, like you have no choice but to use Epic... which I would literally do ANYTHING not to use.
Well, they refused to offer refunds for a long time after people like EA and GOG had already implemented it, and only relented when forced by regulators. And they screwed up their Green Light process for a long time despite every developer telling them it sucked. There's the ongoing use of loot boxes and monetized UGC, of course. Your tolerance for that one may vary.
I think Valve makes very good software and good hardware, and they have a way better handle on where they can squeeze users versus side with them than pretty much anybody else in the industry.
But, you know, they're a corpo ran by a reclusive techbro, they're still frequently sketchy.
Which is also very much true of GOG and CD Projekt, for the record.