this post was submitted on 20 Nov 2024
408 points (98.8% liked)

Technology

59518 readers
3048 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 14 points 7 hours ago* (last edited 7 hours ago) (2 children)

I mean this is pretty standard in all industries regardless of whether it's a software flaw or a physical flaw in any other kind of product. What's the likelihood of a vacuum manufacturer replacing a part in a 15 year old product that had a 1 year warrantee even if it's a safety issue? Sure the delivery and installation is cheaper with software, but the engineering and development isn't, especially if the environment for building it has to be recreated.

[–] [email protected] 1 points 25 minutes ago

This is why a number of countries have laws saying spare parts must be made available for a number of years past being sold. Well beyond what the warranty is.

How is this significantly different?

[–] [email protected] 22 points 6 hours ago (3 children)

I work for a manufacturer with part catalogues going back to 1921, and while the telegraph codes no longer work, you could absolutely still order up a given part, or request from us the engineering diagram for it to aid in fabricating a replacement. You can also request service manuals, wiring diagrams, etc. Don't all half-decent manufacturers do this?

[–] [email protected] 5 points 4 hours ago

Yes they do, but half decent manufacturers are extremely rare.

[–] [email protected] 2 points 3 hours ago

Now I wish you'd tell us what the company is so if I ever need anything in that industry, I'd know where to buy from.

[–] [email protected] 21 points 6 hours ago

Don't all half-decent manufacturers do this?

No. That is phenomenally uncommon. To the point it's almost unheard of.