this post was submitted on 20 Nov 2024
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I mean this is pretty standard in all industries regardless of whether it's a software flaw or a physical flaw in any other kind of product. What's the likelihood of a vacuum manufacturer replacing a part in a 15 year old product that had a 1 year warrantee even if it's a safety issue? Sure the delivery and installation is cheaper with software, but the engineering and development isn't, especially if the environment for building it has to be recreated.
This is why a number of countries have laws saying spare parts must be made available for a number of years past being sold. Well beyond what the warranty is.
How is this significantly different?
I work for a manufacturer with part catalogues going back to 1921, and while the telegraph codes no longer work, you could absolutely still order up a given part, or request from us the engineering diagram for it to aid in fabricating a replacement. You can also request service manuals, wiring diagrams, etc. Don't all half-decent manufacturers do this?
Yes they do, but half decent manufacturers are extremely rare.
Now I wish you'd tell us what the company is so if I ever need anything in that industry, I'd know where to buy from.
No. That is phenomenally uncommon. To the point it's almost unheard of.