this post was submitted on 27 Sep 2024
806 points (99.1% liked)
Games
31990 readers
5 users here now
Welcome to the largest gaming community on Lemmy! Discussion for all kinds of games. Video games, tabletop games, card games etc.
Weekly Threads:
Rules:
-
Submissions have to be related to games
-
No bigotry or harassment, be civil
-
No excessive self-promotion
-
Stay on-topic; no memes, funny videos, giveaways, reposts, or low-effort posts
-
Mark Spoilers and NSFW
-
No linking to piracy
More information about the community rules can be found here.
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I was kinda worried when I saw the subject line of the email.
Steam is actually pretty decent, by company standards.
Not just decent, it's one of the best companies to exist
They aren't doing this because they are decent. It's because they were getting reamed on fees through people choosing the arbitration. I believe it was a law firm basically encouraging people to request arbitration because they would get paid every time a claim was submitted, regardless of the outcome.
https://www.reuters.com/legal/legalindustry/column-mass-arbitration-target-valve-accuses-law-firm-litigation-funder-2023-12-08/
I kind of did the opposite. I assumed the change would be negligible or in the customer's benefit based on Valve's track record. I hope this never changes.