this post was submitted on 22 Jul 2023
718 points (99.4% liked)
Technology
58303 readers
11 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
This is an excuse to lay off employees, no AI break through replaced good customer service this technology existed a long time ago that just put customers in an endless circle regurgitating policy disguised as customer service, this is to reduce production cost and the bottom line. this 'chatbot'/ai is an excuse to lower quality for a customer experience and lower production cost to increase/maintain profits while passing blame on the shitty ai/technology. (after they blame the do nothing employees and ppl realise what they replaced it with was shit/'AI')
this is not advancement/progression this is a regression
budget cuts for a dying corporation
edit: did my own LLM research
๐ฃ union noises ๐
I feel like an AI could easily replace some basic scripted jobs one Tier-1 helpdesk, but anything beyond that is diminishing returns
This sounds good just saying it but in practice it's not possible for AI to fully replace these types of jobs.
spoiler
At least not yet."basic scripted jobs" can replace CEO/C exec/HR too this has nothing to do with it now.
No, a basic scripted jobs cannot replace HR. Maybe they can supplement some functions of management or HR type jobs.
Tier-1 helpdesk though - for example for some ISP's - literally work from a script. They have a fixed set of questions or workflows they can answer, and aren't supposed to deviate from such.
Think "Have you restarted your modem? What lights are showing? etc"
a