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Hmm different experiences I guess. For a online store, I've been liking it for years now. It runs so smooth on my PC and steam deck. Many great features and always adding more. Most recently a easy way to share most of your library with family.

Things like big game mode, giving you that console like experience. Very handy if you want to hook a PC to your living room TV and play games with a controller. Just set it up to automatically launch BGM and your good to go.

Providing more support for controllers. I got the game enter the gungeon from a epic store give away but it wouldn't let me use my controller, no matter what I did. After some searching I read a suggestion to add the game to steam as a non-steam game and start it up through steam. It worked right away, without problems.

You get the point, i like steam.

For something that only need to sell you games, it provides so much more.

Even their flops you can say it had some merit to it.

The steam controller tried to solve playing games that were mouse only.

The steam machine/ steam link trying to give more options to play games.

And there of course is the steam deck. I've played so many hours on it. At the moment playing Diablo 4, connected to my hotspot from my phone and all works so flawlessly.

So for the long rambling. I know it's a company just trying to make money, but they do it a pretty good way for the customers at least.

Not trying to argue or anything but love to hear what makes your experience sucks and what could they do or add to make it better.