this post was submitted on 26 Jul 2024
83 points (95.6% liked)
Asklemmy
43744 readers
1331 users here now
A loosely moderated place to ask open-ended questions
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- [email protected]: a community for finding communities
~Icon~ ~by~ ~@Double_[email protected]~
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Boox Palma. Got one for myself as a treat and upgrade to my aging Kobo and the screen broke within 24 hours. I have never broken a screen. Support immediately told me it was “pressure” and that it wasn’t covered. I was very careful with it so no…I really don’t believe them. If the screen is THAT fragile…no interest. Planning on selling the ewaste at a yard sale. No way am I giving them money to fix an already flawed product.
They've had screen breakage problems since about 2-3y ago for some reason. My OG Nova Air has survived about half a dozen short drops without any issue but more recent devices are just spontaneously breaking in people's bags or sitting on a counter.
I think they're dealing with some kind of design failure where they haven't accounted for display stresses in the newer thinner screens but they'll never, ever, admit to it. That would open them up to replacement liability and drive them out of business.
If you do buy one of their newer devices I strongly encourage you to buy a 2-3y aftermarket warranty with it otherwise it seems like you have a decent chance of just being shafted at random.
They are in China and I am in the US. It is not worth my time. My best recourse is to spread the word so others aren’t burned as well.
I appreciate it. I'm trying to find an ereader now and I can cross them off the list. I wish I had leapt on the Pine64 one while it was in stock but I desired the color screens too much.
I have been happy with my Kobo Libra Colour I picked up after the terrible experience with Boox. I wish a phone sized option was available from Kobo but I have been enjoying the option to use a stylus more than I expected.
Oh yeah, I'm not saying you did anything wrong I'm just telling people to protect themselves when they buy their products.
They make nice eink devices, they just have a tendency to implode fairly often so definitely have buyer protection for a couple of years if you're going to spend on one.
There's really nothing you can do to go after them either, I doubt they have enough of a presence in the US to make a small claim worthwhile.
I'd you bought yours with a credit card take a peek at your card agreement and see if you have any coverage for electronics purchases. You might have coverage for 1-2y for phones, tablets, computers, etc and could make a claim through your CC company.
I got it through PayPal and ain’t nobody got time for that lol. I definitely learned. I ended up with a new Kobo and am very happy with it so I am actually happier long term.