this post was submitted on 14 Jun 2024
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And then they start playing horrible, distorted wait music.
And then interrupting that hold music at seemingly random intervals to tell you that they care about you, or to tell you that you could do this faster on their website.
I had to call Assurant recently because their website literally threw an error and told me to call in and wouldn't let me proceed. I was told by the automated messages no less than 4 unstoppable times that the website is faster, and then after explaining the situation to the person she told me that the website is faster.
She was clearly reading the script and it's not her fault so I kept quiet, but I have rarely felt such extreme rage in my life.
I recently encountered one that paused the hold music for around two seconds before the "your call is important to us" message. I hated it because every time it happened, I thought that someone was answering the call!