Louis Rossmann

cross-posted from: https://lemmy.world/post/17699965

I use this channel to post repair videos from Rossmann Repair Group Inc

I also discuss random things of interest to me. This is, and always will be, my personal variety show.

I teach Macbook component level logic board repair from a common sense, everyman's perspective. I try to make it seem viable, and entertaining. I also go over business concepts & philosophy that will be important to running & maintaining a sustainable, profitable business.

Summary

1. The speaker expresses frustration with YouTube's decisions, feeling that the platform does not focus on improving the experience for content creators that viewers want to see.
2. They mention a specific content creator who provides responsible firearm use and ownership content, which they believe is valuable.
3. The speaker criticizes YouTube's new firearm policy, which could potentially lead to the removal of a significant portion of creators' content.
4. They argue that YouTube should support and promote responsible firearm content instead of unfairly targeting it.
5. The speaker discusses the issue of media companies not effectively moderating their comment sections, contrasting their own lack of resources with the financial capabilities of larger companies like ABC and CBS.
6. The speaker criticizes YouTube for focusing on certain issues like firearm ownership instead of addressing persistent problems like sex bots and scamming ads.
7. They emphasize the importance of finding ways to navigate these issues in the current digital landscape.
8. The speaker expresses frustration about being scammed by someone named Mr. Roberts, who was recommended for investment.
9. They question the motives behind certain policies on a website and express annoyance at the lack of viewership despite spending time editing videos.
10. The speaker also mentions a comparison between Google's Anti-Trust lawyers and lawyers who do not understand an API.

Summary

1. The case in Singapore highlights the growing concern over the privacy implications of infotainment systems in cars. Law enforcement agencies tapping into these systems raises questions about potential misuse of personal data.
2. The ruling in the US that allows automakers to collect and store text messages without consent is a concerning precedent. It shows that current privacy laws may not adequately protect individuals from data exploitation.
3. The collection and sale of driving data by automakers in the US without consent is an invasion of privacy. It raises concerns about who has access to this data and how it could potentially be used.
4. Strengthening consumer privacy laws is crucial to ensure that individuals have control over their personal data and are protected from its misuse. Stricter regulations are needed to prevent unauthorized access and use of private information.
5. Balancing the need for law enforcement with individual privacy rights is a complex issue. It requires finding a middle ground that allows for effective crime prevention while respecting individuals’ privacy and ensuring data protection.

Summary

1. Spotify’s decision to discontinue Car Thing without offering any alternative solutions or support raises questions about their commitment to customer satisfaction. Customers who invested in the device and paid $90 are left without a functioning product.
2. Car Thing was marketed as a way to enhance the in-car music streaming experience, but Spotify’s decision to discontinue it shows a lack of understanding of their customers’ needs and preferences.
3. Spotify’s suggestion to dispose of Car Thing as e-waste instead of offering open-source solutions or repurposing options further highlights their disregard for the environment and their customers’ investment.
4. This decision may lead to a decline in customer trust and loyalty towards Spotify. The lack of transparency and support for Car Thing reflects poorly on the company’s reputation and may result in customer churn.
5. Customers who are dissatisfied with Spotify’s handling of Car Thing discontinuation can take action by filing chargebacks on their service payments. This can impact Spotify’s ability to process credit card payments and send a strong message to the company.
6. The video also highlights the nostalgia for older music formats and the appreciation for physical media, suggesting that streaming services like Spotify may not always provide the same quality and ownership experience.
7. Returning Car Thing as e-waste to Spotify’s corporate headquarters, as suggested by the video, can serve as a symbolic act of protest against the company’s decision and their lack of support for their own product.

Summary

1. Consumer electronics manufacturers like Apple and Samsung are creating fake repair programs to avoid passing right to repair legislation.
2. Criticism of Apple's repair program for being a PR stunt and requiring access to customer data.
3. Highlighting Samsung's self-repair program that sells parts as assemblies, making repair difficult and costly.
4. Frustration expressed at the requirement to interrogate customers and collect personal data under these repair programs.
5. Emphasis on the importance of consumer privacy and transparency in the repair process, mentioning the Magnuson-Moss Warranty Act.
6. Criticism of companies trying to avoid warranties based on unrelated issues and collecting customer data for advertising purposes.
7. Strong advice against supporting CTIA and attending their events, as they lobby against the rights of repair shop owners and consumers.
8. Promotion of their nonprofit repair preservation group, Repair We, which provides detailed repair guides for free.
9. Emphasizing the importance of advocating for the best interests of repair shop owners and consumers, contrasting their approach with that of CTIA prioritizing financial gain over the repair industry.

Summary

1. The speaker discusses the issue of Cloud Home Smart Home Wi-Fi connected devices that require internet connection to function, raising concerns about privacy and security.
2. Examples mentioned include a pricey baby monitor now requiring a subscription to use and a tankless water heater connecting to the internet for remote control, posing security risks like unauthorized access.
3. The speaker emphasizes the unnecessary reliance on manufacturer servers for controlling household devices and the potential security vulnerabilities that come with it.
4. They express frustration with the trend of connecting all home devices to the internet, arguing against the need for devices like water heaters and thermostats to be connected due to security risks and potential malicious actions.
5. Recommendations include using open-source software like Home Assistant to control devices directly without relying on manufacturer servers.
6. Emphasis is placed on pushing back against the culture of giving manufacturers control over hardware, software, and data.
7. Warning against the potential risks of having all home devices connected to the internet, such as the possibility of someone sabotaging or manipulating them remotely.
8. Highlighting the lack of awareness among people about security risks associated with vehicle systems, particularly General Motors vehicles, being used to collect and sell data to insurance companies.
9. Stressing the importance of consumers being informed about such practices to push back against them and prevent them from becoming the norm.
10. Additionally, the speaker showcases a watch received as a gift that charges itself through arm movement, expressing appreciation for the thoughtful gesture.

Summary

1. The speaker recalls receiving their first computer, a 286, from their mother's cousin's husband.
2. They highlight unique features of the 286, such as storing files on the actual computer rather than a manufacturer's server.
3. Concerns about data privacy and security, particularly in relation to Apple and Google's handling of user data, are discussed.
4. The speaker criticizes manufacturers for discouraging independent repair shops and emphasizes the importance of consumer rights to repair their own devices.
5. Frustration with double standards and fear-mongering tactics used by tech companies in lobbying against right to repair legislation is expressed.
6. The importance of data privacy and security is discussed, emphasizing the risks of storing personal data on external servers controlled by companies like Apple and Google.
7. Advocacy for individuals to take control of their electronic devices and data, suggesting that relying on external servers exposes users to potential mistakes and vulnerabilities.
8. The speaker praises the decision to invest in developing secure photo software and encourages a shift towards self-hosting data to regain control over personal information.
9. Criticism is directed towards manufacturers for compromising consumer rights and privacy, citing instances where authorized subcontractors accessed and shared sensitive customer data.
10. The importance of accountability and the ability to apologize is emphasized, with Apple being criticized for not taking responsibility or acknowledging issues.

Short Summary:

1. Android ecosystem lacks good options for browsing through photos
2. Options available are either low-end phones with micro SD card slot and poor camera or high-end phones with good camera but no micro SD card slot
3. Some manufacturers offer a terabyte of storage, but at a high price
4. Lack of micro SD card slot is done to sell cloud services and upsell on more storage
5. Recommends self-hosted solution... for fast loading and rendering of photos with features like artificial intelligence to classify images and videos

Short Summary

1. Louis Rossmann discusses an article from The Guardian about ownership of movies and TV shows in the age of streaming services.
2. The article addresses the intricacies of ownership in technically savvy fields that normal users may not be aware of.
3. Purchasers of media are often treated worse than pirates, and may be viewed as second-class citizens or criminals.
4. Companies may take away perpetual licenses and upcharge for 4K content.
5. Netflix only allows viewing on smart TVs, which may spy on users.
6. Sony and Amazon use revocable licenses and restrict access to purchased content.
7. Vicky Russell spent $2,500 on media but was told she didn't actually own it and needed to purchase new hardware to access it.
8. Terms of service state that purchased or rented content is only accessible through the service and may be lost if the account is terminated or suspended.

A customer RMA'd their ROG Ally handheld console for a faulty joystick replacement - only to have Asus refuse warranty repair due to a tiny scratch on the top of the device.

Asus then invoiced the customer $200 to carry out the joystick repair outside of warranty, or have the handheld console returned to them in a disassembled state.

Pretty low from Asus in my opinion 🤦‍♂️ can't say I'm a fan of supporting a company who treats their customers like this.

Louis' video is related to other coverage on this by the Gamers Nexus channel, which covers this in much more detail.

Summary

1. Companies intentionally make repairable products unfixable by withholding proprietary parts, affecting various industries.
2. Profit-driven motives lead manufacturers to prioritize disposable models, disregarding consumer rights of ownership.
3. The issue of unrepairable products extends beyond specific brands, impacting consumers across the board.
4. Lack of access to essential parts hinders independent repair technicians and limits consumer choices.
5. Even high-priced products like televisions can have privacy concerns, regardless of brand or cost.
6. Recognizing and addressing the trend of unrepairable products is crucial to protect consumer rights.
7. Blackberry the cat provides unexpected entertainment during the video.

Summary

1. Changes in product terms after purchase create frustration and a sense of unfairness among consumers.
2. Sony’s requirement of a PlayStation Network account for the Hell Reavers game adds inconvenience and raises concerns about data security.
3. Refund policies that deny requests based on playtime limits contradict the ability of companies to change terms after the sale.
4. Sony’s history of security breaches and poor customer support erodes trust and adds to customer frustrations.
5. Exclusion of certain countries in account registration limits access to games for some players.
6. Gamers seek alternatives from companies/studios that don’t require additional accounts or impose restrictive terms.
7. There are numerous enjoyable games available that do not require constant updates or internet connections.

Summary

1. Consent is a fundamental principle that modern companies should uphold. The script highlights numerous instances where companies have violated user consent, raising concerns about their understanding of this concept.
2. Accusing others of what they themselves are guilty of is a manipulative tactic employed by some companies. The script exposes the hypocrisy of major automakers who accused independent mechanics of enabling stalking while engaging in data stalking themselves.
3. The use of charged rhetoric like “rapist mentality” aims to draw attention to the alarming actions of these companies and create awareness. The script argues that stronger language may be necessary to bring about change and recognition of the issues at hand.
4. The script emphasizes the need for individuals to hold themselves to higher standards when it comes to valuing consent. It encourages people to be more aware of their own actions and interactions, setting an example that surpasses the behavior of these companies.
5. The script highlights the importance of pushing back against the erosion of consumer rights and the need for people to become engaged and advocate for change. It calls for recognition of the regressive steps being taken in terms of user rights and the necessity to reverse this trend.

Article discussed in video:

Amazon Prime ads help tech giant drive profits [Mitchell Labiak | Apr 30 2024 | BBC] https://www.bbc.com/news/articles/c9ez72kn1rlo

Summary

1. Amazon’s decision to insert ads into paid content did not result in a loss of subscribers but rather led to a 24% increase in revenue in the first three months of this year. This indicates that many customers are accepting or even embracing the inclusion of ads.
2. The increasing pervasiveness of ads in every aspect of life, from streaming services to banks and even HDMI devices, calls for a mass boycott of advertising. Only by collectively rejecting ads can individuals combat their intrusion into paid content and personal data.
3. Protecting oneself from unwanted advertisements can be achieved through various methods, such as using ad blockers, VPNs, or routers with ad-blocking features. These tools help individuals maintain control over their content consumption and avoid unwanted ads.
4. The increase in revenue from ads may lead to a future where consumers have less ownership and control over the content they purchase. Advertisements may become an integral part of paid content, eroding the original purpose of paying for an ad-free experience.
5. Taking a stand against intrusive advertising is crucial to protect personal data privacy and assert individual sovereignty over possessions. By refusing to tolerate ads and actively seeking ways to block them, individuals can send a message that they value their privacy and control over their content consumption.

Short Summary

1. YouTube’s Legal Team sent a letter regarding a developed application
2. The video creator expresses frustration with YouTube’s enforcement of rules and lack of transparency
3. The video creator proposes solutions to the problems faced by content creators on the platform
4. The video creator discusses the issue of paying for premium services and receiving a subpar experience
5. The video creator addresses the request to delete customer data and clarifies their data storage practices
6. The video creator asserts their intention to continue offering the application and their willingness to engage legally if necessary

Summary

1. The video creator highlights the inconsistent enforcement of rules on YouTube, which leads to content creators being banned without clear guidelines.
2. The video creator emphasizes the importance of addressing the problems faced by content creators on the platform and proposes solutions to improve the user experience.
3. The video creator criticizes the concept of paying for premium services while receiving a lower quality experience and explores examples from various industries.
4. The video creator clarifies their data storage practices, ensuring that customer data is not stored, and encourages users to support content creators through donations.
5. The video creator asserts their determination to continue offering the application and mentions the possibility of legal action if necessary, highlighting their seriousness and commitment.

Timestamps:

• 00:00 - Intro
• 00:22 - Youtube Legal Team's 2nd letter
• 01:39 - FUTO's response to Youtube Legal Team's 2nd letter
• 02:40 - FUTO's response to Youtube Legal Team's 1st letter
• 03:59 - The problems we're trying to solve
• 04:08 - Problem #1 - random bans
• 05:46 - Problem #2 - broken comment system
• 06:26 - Problem #3 - worse treatment when paying
• 09:39 - Problem #4 - "storing customer data"
• 10:10 - The difference between this & others
• 10:25 - This is NOT 4 kids in a college dorm room
• 10:42 - My promise

Short Summary

1. US carriers have been selling customers’ location data without consent, violating privacy laws.
2. The FCC fined major carriers, but the fines were insignificant compared to their net income.
3. Customers will bear the cost as carriers increase prices to offset the fines.
4. Limited competition in the US market prevents customers from easily switching carriers.
5. The FCC’s weak penalties send a message that carriers can continue exploiting customer data.

Summary

1. The FCC’s fines on US carriers for selling customer location data were woefully inadequate, with penalties amounting to less than 1% of the carriers’ net income. This undermines the deterrent effect of fines and fails to hold carriers accountable.
2. Limited competition in the US market exacerbates the issue, as customers have few alternatives to choose from. This lack of choice enables carriers to pass on fines to customers through increased prices, leaving consumers with no real recourse.
3. Carriers’ argument that the sharing of location data was not clearly regulated under customer proprietary network information (CPNI) rules is disingenuous. It is the equivalent of claiming ignorance when violating someone’s privacy, and it highlights the need for clearer regulations in this area.
4. The lack of significant penalties and the weak response from the FCC sends a message to carriers that they can continue to exploit customer data without facing severe consequences. This perpetuates a cycle of disregard for privacy and consumer rights.
5. Customers deserve stronger protections and meaningful penalties for privacy violations. The current system allows carriers to profit from the sale of customer data, while customers bear the financial burden and loss of privacy. Regulatory bodies need to take more decisive action to safeguard consumer interests.

Short Summary

1. The speaker discusses their frustration with the FTC and their support for the right to repair movement.
2. They share a personal story about hiring an employee with a non-compete agreement and their dislike for such agreements.
3. Emphasizing the importance of knowing what you're getting into in personal and business relationships, using the example of hiring based on recommendations rather than random hires.
4. Highlighting the benefits of offering better pay and working conditions to retain employees.
5. The speaker believes that non-compete agreements are detrimental to both employees and employers in a capitalist system.
6. They argue that non-competes limit competition and incentivize employers to mistreat employees.
7. The speaker supports the idea of not having non-compete agreements to encourage businesses to improve their practices and treat employees better.
8. They believe this leads to employees receiving better pay and working in environments where they are valued.
9. The speaker also shares personal experiences of hiring employees who were mistreated in previous jobs and significantly increasing their salaries.
10. Overall, they advocate for laws that enhance overall freedom and prevent the restriction of individuals' opportunities.

Short Summary

1. The video discusses the importance of freedom in repairing items and owning what you've purchased.
2. There is disappointment expressed in the lack of autonomy for users of a particular software called BWE Software, which reportedly monitors user activity and bans users without reason.
3. Examples of complaints from users who have been banned for using competitor software are shared.
4. Caution is advised against spending money on software that may not be worth it.
5. The speaker shares their experience of being wrongly accused of associating with mod games by the owner of a software company.
6. The speaker emphasizes the importance of ethical behavior over strict legal actions and criticizes surveillance tactics used by some software companies.
7. Alternative solutions for software control, such as selling licenses or offering automatic refunds for revoked access, are suggested.
8. The importance of not alienating users and the need to weed out tyrannical behavior within the industry is highlighted.
9. Commitment to making any developed software available for free without restrictions is expressed.
10. Viewers are encouraged to engage in the discussion and provided with links for further information on the topic.

Short Summary

1. The speaker discusses the removal of headphone jacks from products, attributing it to various internal motivations within companies such as engineers simplifying their work, marketing departments aiming to sell more Bluetooth headphones, CEOs seeking better financial results, and shareholders wanting increased profits.
2. These decisions are not made with the intention to deceive consumers but rather stem from competing interests and priorities within the company.
3. The speaker reflects on their own experiences running organizations and working in different roles, emphasizing that such decisions are often driven by practical considerations and not necessarily malicious intent.
4. They discuss how unethical behavior can be masked by our brains, similar to how we may overlook negative traits in someone attractive, highlighting the importance of self-reflection and taking responsibility for potential ethical shortcomings.
5. By assuming they are the problem, individuals strive to analyze their actions and behaviors more deeply to uncover hidden patterns.
6. The discussion extends to larger issues of ethics in companies like Apple, highlighting the shift from unintentional oversight to malicious behavior when ethical concerns are pointed out but not addressed.

Short Summary

1. The speaker is frustrated with the current process of repairing devices, especially Apple products.
2. They mention the difficulty of finding and purchasing used parts for repairs, contrasting it with the past practice of buying parts directly from manufacturers.
3. The speaker expresses annoyance at the lack of customer service and accountability from both brokers and companies like Apple.
4. They reminisce about the old system of buying parts directly from manufacturers, despite its own challenges.
5. The speaker discusses their experience with purchasing parts for repairs, expressing frustration with the changing systems and restrictions imposed by manufacturers like Apple.
6. They reflect on the challenges of sourcing quality parts and the limitations placed on independent repair shops.
7. The speaker expresses reluctance to comply with Apple's requirements for their repair program and emphasizes their disinterest in making further videos on the topic.
8. They convey a sense of resignation towards the evolving landscape of repair services and the impact on their business.

Edits:

• fixed dr name, added timestamps that were provided in video desc.

Short Summary

1. The speaker discusses a case involving a woman named Lacy who experienced complications after gallbladder removal surgery performed by Dr. John Uecker in Texas.
2. Lacy suffered from issues such as pain, nausea, vomiting, and bile leak due to negligence by Dr. Uecker, leading to multiple surgeries and prolonged hospitalization.
3. Lacy decided to take legal action against Dr. Uecker for the damages caused by the surgical errors.
4. The summary highlights the severe consequences of the surgical error, including the development of a bile leak, a Boma, and a biliary bronchial fistula.
5. The video also discusses a rare medical condition where a woman developed a fistula between her biliary system and bronchial tree, leading to coughing up bile.
6. The doctor involved was protected by immunity laws in Texas, as there was no tangible personal property misused during the surgery.
7. The loophole in the law allows medical professionals to escape accountability for errors in judgment or negligence that do not involve the direct misuse of equipment.
8. Lack of consequences raises concerns about the lack of incentive for doctors to improve their practices and holds them accountable for their actions.
9. The speaker emphasizes the importance of holding doctors accountable for medical mistakes, regardless of whether they were made with a scalpel or bare hands.
10. They stress the need for fairness, ethics, and personal responsibility in the legal system and encourage viewers to advocate for changes in laws regarding accountability in medical malpractice cases.

Timestamps:

• 00:00 - Intro
• 00:07 - My prior critique of New York
• 00:27 - Forced arbitration & the culture of forced arbitration
• 01:05 - My hair
• 01:26 - The best barber shop on earth
• 01:38 - Lacey's botched gall bladder removal from John Uecker
• 02:47 - Lacey's attempt at legal action
• 04:02 - Lacey's resulting issues from the botched surgery
• 05:27 - Going over exclusions to governmental immunity
• 06:05 - If you screw up someone with medical instruments, you're liable
• 06:30 - If you use your hands, you can screw up whatever you want - Miller, 51 S.W.3d at 587–88 & Dallas Cnty. Mental Health & Mental Retardation v. Bossley
• 07:08 - Lacey's lawyer points out why she is screwed
• 07:23 - Miller, 51 S.W.3d at 587–88 creates insane loophole
• 07:35 - TL;DR OF ENTIRE VIDEO
• 08:37 - An analogy from bill burr
• 08:47 - An analogy from southpark cable company episode
• 08:58 - It's not democrat vs. republican, it's accountability vs. irresponsibility
• 10:02 - More reviewing of her health issues
• 10:41 - What I hope is different between New York & Texas
• 11:05 - Can the Texas Legislature do better than New York?
• 12:02 - Reach out to your local representatives

Short Summary

1. The video discusses Chase Bank's launch of Chase Media Solutions, a new digital media business connecting 80 million US customers with brands by selling their personal financial data for targeted advertisements.
2. Criticisms are raised about this practice, emphasizing the lack of consumer benefit and invasion of privacy, contrasting it with platforms like YouTube where ads provide value in exchange for free services.
3. Concerns about privacy and data sharing by companies like Chase are highlighted, pointing out how personal transaction data is used for targeted advertising without consent.
4. Frustration is expressed with the lack of transparency from companies and the importance of protecting personal data by using ad blockers and VPNs.
5. The speaker plans to move their accounts from Chase due to data sharing practices and encourages viewers to be cautious about sharing personal information online.
6. The speaker mentions that the interruptions in their videos are not due to mistakes or forgotten lines, but because their cat disrupts the recording by entering the room.
7. The importance of boycotting abusive industries is highlighted, suggesting that content creators should ask for value after providing content, rather than upfront.
8. The issue of Chase Bank using transaction data for targeted advertising is emphasized.
9. The speaker interacts with their cats, Blackberry and Oreo, throughout the video, expressing frustration with interruptions and trying to prevent premature ending of the video recording.
10. Despite the interruptions, the speaker reassures Oreo and tries to finish recording the video.

Short Summary

1. The speaker discusses the concern with Roku disabling televisions unless users agreed to a forced arbitration agreement.
2. They highlight the issue of companies having the power to stop devices from working and change terms at their discretion.
3. The speaker criticizes Roku for disabling TVs due to a data breach, questioning their lack of accountability.
4. They compare this situation to a hypothetical scenario involving a small business owner disabling a customer's device without consent.
5. The speaker emphasizes the importance of standing up against such practices and questions why many companies are implementing forced arbitration agreements recently.
6. They discuss how companies make it difficult for customers to opt out of certain policies, such as requiring certified or priority mail to opt out digitally.
7. They draw parallels to historical events like the Townshend Acts and the Tea Act in the late 18th century, emphasizing that it's not about the money but about principles and respect.
8. The speaker urges consumers to stand up against such practices and assert their rights.

Short Summary

1. The speaker discusses the importance of the right to repair and the challenges faced in repairing wheelchairs.
2. They mention a funding group advocating for wheelchair repair rights and supporting the Mobility Independence Foundation's initiative for open-source wheelchair plans.
3. The Foundation aims to provide affordable wheelchairs and improve accessibility for those in need.
4. The speaker expresses gratitude for receiving a $200,000 grant from Aaron Wolf to support this cause.
5. Thomas Quer from the Mobility Independence Foundation shares his personal experience of being in a wheelchair since childhood and his mission to address challenges faced by wheelchair users.
6. The speaker discusses their introduction to the concept of Open Source Hardware and the importance of repairability in equipment.
7. They highlight challenges in accessing parts and schematics for repairs, drawing parallels with issues in consumer electronics like MacBooks and wheelchairs.
8. They share a personal experience with wheelchair repair and the difficulties in obtaining specific parts.
9. The speaker also touches on the high costs associated with medical equipment and insurance coverage, giving an example of a seat cushion costing $2,400 through medical systems.
10. They explain how they were able to source materials at a lower cost by contacting manufacturers directly.

Short Summary

1. The speaker discusses the recurring issue with Macbook hard drive cables, specifically the A1278 model from 2012.
2. Despite expectations of durability, the cable often breaks, causing frustration for technicians and customers.
3. The speaker expresses disappointment in using Apple parts due to their lack of reliability compared to non-Apple components.
4. They highlight the challenges of dealing with Apple products, such as the butterfly keyboard and associated class-action lawsuit.
5. The speaker feels guilty when installing OEM Apple parts, knowing they may fail shortly, unlike non-Apple parts that are more likely to last.
6. They express frustration about customer service and using Apple parts in their business.
7. They discuss the challenges of dealing with customer inquiries about Apple parts and the lack of available alternatives.
8. The speaker emphasizes the issues with Apple parts, specifically mentioning the hard drive cable problem in certain models.
9. They reflect on their improved mood since no longer working directly on Apple products and delegating the task to their employees.