Ukrainian here. Try United24 https://en.m.wikipedia.org/wiki/United24
this post was submitted on 26 Nov 2023
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I second this link as an American who has donated through United 24. Slava Ukraini !
Thank you for your kind support.
My guess is that their website is under frequent Ruscist attacks, and their protective measures complicate the user experience.
You can try another government donation account - U24.gov.ua. See: https://euromaidanpress.com/2022/02/27/verified-ways-to-help-the-ukrainian-army/