Technology

he effectively used technology to solve his problem. seems he did alright, to me.

I assumed that maybe (since they were colleagues) that they had some sort of training or provided documentation that says “set this proxy to connect”. And a tech literate person would know how, or figure out how to set the proxy. And this user did not.

I get your perspective. The halos of predatory shit are everywhere. Extended warranties, maintenance for pretty much any mechanical device - it costs a fortune to tune a piano -, snake oil salesmen and salesmen of legitimate products and services upselling you on a more expensive option that you don't need because you don't know better. It's bad, it's slimy, and you're right that if everyone took the time to learn the basic skillset associated with one area, it'd go away.

But there's just too many areas for that to be feasible. I can do the absolute basics when it comes to my car and bike, I can fend for myself very well where most electronic devices I use are concerned and I happen to have gone to Law school, so there's an entire industry of parasites that I'm lucky to know my way around. But that still leaves anything to do with home maintenance/improvement, furniture, healthcare, veterinary healthcare, financial services, diet, exercise regimes and Zeus knows what else I'll have to deal with in my life where I know jack and people who know more than me can still take advantage. It's too much to expect any one person to know everything.

That's happening with computers too. Since you can mostly use them without troubleshooting, the skills of troubleshooting atrophy. Or maybe aren't developed in the first place. And just like with cars, life goes on. The basic issues? You can still fix them. It just costs a bit more and a halo of predatory shit around that is a problem, but life goes on.

Let's not forget the computer manufacturers which increasingly won't allow users to upgrade memory, hard drives, or components.

Hey, at one point I partially build my computer. On a regular basis I've replaced my laptop hard drives, added memory, etc., but companies like Apple (ESPECIALLY Apple) have engineered their hardware to at the very least, discourage, at worst engineer away the ability to complete very simple upgrades to exacerbate a throw-away culture.

I think Right to Repair will help a long way in helping people, yet I also believe that is only one step.

The thing is, there was a minute where to get online, to use a computer, to do these things, you needed basic tech troubleshooting competence.

There was a minute when computing devices came with printed owners manuals that described set-up, usage, and troubleshooting in detail. Many even had a label with a phone number – right on the front of the device – which would connect one to US-based technical support for as many hours as one needed, for a small fee.

Today, if you're lucky, you get an Ikea-style wordless pamphlet that depicts how to plug in the power cord. Then halfway through setting up everything, the device installs an update, reboots, and comes back with a completely different UI. And if you're brave enough to Google for technical support, you end up downloading malware or on the phone with someone in Nigeria who needs you to go buy iTunes gift cards before they can help you.

My WWII-era grandparents had no problems buying a Gateway desktop, setting it up, and spending hours on the phone learning how to do everything that they couldn't otherwise figure out about Window 98 Second Edition or AOL from the novel-length books that came in the box. These days, all you can really do is phone a friend or hope your local library has some free courses.