Contact Nintendo? I haven’t checked mine, and I have an OG Switch as well (I believe). It would surprise me if you get more traction here than contacting Nintendo.
This does have me wondering what the warranty terms are concerning updates like this.
this post was submitted on 11 Oct 2023
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Verified, I have an original Switch model.
I updated to 17.0.0 just fine. So either you have run out of battery or perhaps it bricked because it had very low power when you updated it. These are just guesses and certainly nowhere near helping with a solution.
The battery was full when it updated
I'm from Costa Rica so I don't know if I can contact Nintendo. Should I try to contact a authorized store?
Couldn’t hurt, probably. Good luck to you, hope it can be fixed and with little to no cost.
go buy a box from fedex and send your switch to japan
Shite. That sucks.
Can you share more about the symptoms? You say "it does not get past the Nintendo logo." Do you mean the "Switch" logo? What's it do when it gets to the Nintendo logo? Hang on the logo forever? Does the screen go black after a second or three? If the latter, after the screen goes off, does the power button repeat the performance, or do you have to hold it down for a while (to shut it down), let go for a sec, and hold it down again to make it boot up again before it responds?
You can of course send it to Nintendo to get it fixed. That's probably your best bet.
But if you can't or don't want to go that direction, you might be able to resurrect your system with homebrew/hacking. That'd require getting set up to hack your Switch, though. And might void your warranty.
First thing I'd try if you want to go that direction is to just run Hekate (a fancy homebrew bootloader for the Switch) and boot into Atmosphere via that. No need to set up EmuMMC just for that test, but there is some risk of getting banned from the eshop and online play if you make any changes to your Switch (like installing pirated games, for instance) and then connect to the internet.
It's possible something went wrong with the efuses on your system and your Switch isn't starting because it thinks you've hacked it and manually downgraded the OS even though you didn't. I believe Hekate and Atmosphere would let you boot into your Switch's OS in a way that would make your Switch ignore any efuse discrepancies. Might get you past the issue you're having.
But again, there are some risks with this approach and if you're wanting to get it fixed by Nintendo, I'd say probably your best bet is just to send it to Nintendo.
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When it gets to the Nintendo logo it cuts to a black screen. I never see the Nintendo Switch logo
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I have to hold it down to shut it down
Yeah, Atmosphere might be a way forward if you wanted to go that direction. (Assuming a) the issue is an efuse issue and b) you have the right version of the Switch. You can check if you do by checking your serial number against the list here.)
Only other suggestion I'd have is to get in touch with Nintendo.
I tried that and it didn't work
If the above methods do not resolve your issue, please contact your local customer service centre.
It's out of warranty so not helpful
Do you use the official Nintendo dock and power supply? I know there were some issues a few years ago with third party accessories bricking consoles and firmware updates can cause that sort of thing to resurface
Yes