Honestly, the thing that drives me the most crazy about self checkouts is people using them with full carts. They're perfect if you're just grabbing a few things: Just as fast, if not faster, than the 'N items or fewer' checkouts, and no need to interact with anyone. But if you're showing up with 6 bags worth of groceries, and everything in your cart has a coupon or at-cash discount with it, then you need the cashier anyway, so just GTFO of the way. Having the nanny cashier who's looking after 8 self-checkouts come over every 10 seconds to deal with another one of your discounts, or to let you swap bags because you've already filled the item placement area, slows things down for everybody.
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My local grocery store has twelve small self checkouts and three big ones for people with full carts. This does a good job of keeping the smaller ones for people with a few items.
I remember when self checkouts were originally introduced at my local grocery store it explicitly was designed to be an X items or fewer line. However, it seems like stores have gotten away from that over the years to the point where some stores are basically self checkout only.
So then go to normal cashier checkout. They haven't been abolished at my grocery stores
When I can buy beer at self checkout I will never use a standard checkout lane again.
I really hate making small talk, I'll use the scanner.
The grocery store by my house has their self checkout volume set to 11. I don't want to be yelled at by a machine.
I do not like them at all, especially when I have a lot of produce to weigh.
It's annoying how a lot of stores ask you to join their club and get their credit card (as If I don't have enough already), before letting you into self-checkout.
Wegmans just discontinued their app that let you scan your shit from your phone. I'm so pissed off that it got abused and they cancelled it.
We could have such nice things if people could just be cool.
agree so much :D
I just hate them because stores have replaced half a dozen checklanes with an employed human being each (sometimes two if they had baggers) with one minimum wage paid person watching over 20 machines. It's so blatantly disgusting to me, personally.
I had the anti-self-checkout mentality for a bit, because I didn't want to see cashiers losing their jobs. One day at Target I was waiting in line at the human checkout, and the cashier started yelling at everyone in line that there were multiple self-checkout machines open. It sounded like she hated our guts.
Fine! I'll use the damn machines. Haven't bothered cashiers since then if I have other options.
edit: to be clear, I'm not blaming all cashiers for her attitude, I just want to do the right thing without being a pain in anyone's ass and I've learned that sometimes that means using self-checkout
Especially at Tesco with Scan&Shop. I don't even need to scan the items at checkout, just scan them as I shop.
I absolutely hate these. My local Aldi started doing this and the lines are longer than ever as a result. People who get paid to check out your groceries move faster than the customers themselves.
My introversion and social anxiety is so estreme, that self checkouts make me imagine what I would do if I mess up something, or take too long to finish, or imagine people observing me and the way I interact with the machine.
Damn, I got a bit of anxiety just by writing this. The feeling is similar to using a computer while there are people constantly looking at my screen.