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You can never fully replace an accountant with AI, you can replace the assistants, the bookkeepers, secretary and other support staff, but the accountants themselves are never going to be replaced. People want something that tells them everything is okey or trust on a certain quality standard. That's why accountants where introduced in the first place.
But man we are still manually entering data from invoices, using basic bank imports that in some countries(cough US) don't even work properly to be trusted in the first place. Invest into AI in the right part of the accounting sector and you can make millions and I have been saying this from before the AI boom.
Edit: nobody likes mindlessly entering transactions, that's why bank connections are basically the standard now. Same for OCR invoice processing and asset tracking.
The future is bright! /s
So bright we had to remove the lampshade!
I am not mad about call centre jobs going away
You'll be here complaining about how you can't find a human with customer support
I'm mad they existed in the first place
You're mad that there's someone for you to call at your utility company if there's an issue with your bill or you need to move or cancel your service?
I’m mad that there used to be someone knowledgeable and empowered to help when you called your utility company, and they were outsourced to a call center where people generally can’t help and wouldn’t know how. Where they are tied to simple scripts and generally can’t answer anything else.
Call centers already are the enshittification of phone support. Voice menus is are the enshittification of call centers. Corps focus on ever cheaper without remembering there are customers trying to get help.
Will ai turn this trend around? It’s possible. Or is it just a cheaper way to make the experience yet worse while also getting rid of thousands of of low end jobs?
Could the Big Four be in danger?
They have been for awhile. Early adopter communities like the fediverse used to argue about the good and harm done by the big four.
For about the last five years, I haven't heard an early adopter defend the big four.
I saw/heard the same things around, for example, SEARS, back when it was week known that SEARS was too big and successful to fail.