IT help person is a non-technical person reading suggestions for you off a script based on what issues they enter in. Nobody on either side knows what they're doing.
this post was submitted on 26 Jul 2024
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I go one step further, when I make a ticket I list all the things I’ve tried first up so they don’t have to waste a lot of time with investigation and pulling info out of me. Also helps if you do step by steps to help reproduce a problem but that can be harder when crunched for time and they just never get to the ticket that fast anyways.