I am experiencing a lower IQ than average. Does that equate? motherfucker ?
this post was submitted on 14 Jun 2024
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If "your call is important to them" they would hire enough people to answer the phone.
The average is for a good, functioning call center. Their understaffed shitshow is experiencing more calls in relation to amount of staff than they are prepared to.
it is the theoretical average which is miscalculated all the time
If everyone you measure the number of calls you get is higher than the previous measurement then it is easily possible. Y'know day 1 you get one phone call, day 2 two, etc. Than you will consistently have higher volume than average... Technically
It's still better to hear this lying message and then be kicked off than when they have you talk to the robot that tries to understand what you want but can't and then ends up telling you what movies are playing right now in Singapore for some reason.
they'll warn you 10 times about how high the call volume is and then there's literally zero wait