this post was submitted on 28 Jul 2023
5 points (100.0% liked)

Lemmy.world Support

3158 readers
5 users here now

Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

This community is for issues related to the Lemmy World instance only. For Lemmy software requests or bug reports, please go to the Lemmy github page.

This community is subject to the rules defined here for lemmy.world.

To open a support ticket Static Badge


You can also DM https://lemmy.world/u/lwreport or email [email protected] (PGP Supported) if you need to reach our directly to the admin team.


Follow us for server news ๐Ÿ˜

Outages ๐Ÿ”ฅ

https://status.lemmy.world



founded 1 year ago
MODERATORS
 

Since a few days lemmy.world won't let me log in when I'm using a browser on my desktop computer.

I tried Chrome, Firefox and Edge including private tabs and without any extensions. I enter my username and password and then it prompts me to enter my 2fa token. When I do and press login nothing happens.

It doesn't say it's wrong or was rejected. The login button turns into the circle loading animation and then a second later back to login.

The weird thing is that on my phone it works using apps like Liftoff or chromebrowser.

What am I missing ?

edit:

Okay I feel very stupid now... It appears that for some reason the automatic time synchronization of my Windows computer was not working properly and therefore the OTP codes were out of sync and were being rejected. Lemmy was just not telling me that the OTP codes are wrong. After manually clicking the sync button in the date and time settings it works now.

top 6 comments
sorted by: hot top controversial new old
[โ€“] [email protected] 2 points 1 year ago (1 children)

When I had this issue, clearing all the domain's cookies resolved my issue but I think a private browser session would do the same, so I don't think it's a very helpful suggestion in your case, unfortunately.

[โ€“] [email protected] 1 points 1 year ago* (last edited 1 year ago)

Cleared all browser data and explicitly deleted all lemmy related cookies but still have the same behavior unfortunately.

[โ€“] [email protected] 1 points 1 year ago (1 children)

I deleted all cookies and history in FF on Win10 to fix it.

[โ€“] [email protected] 1 points 1 year ago

Thank you for the suggestion. Unfortunately did not help my case

[โ€“] [email protected] 1 points 1 year ago (1 children)

As said, try deleting your cookies for lemmy.world. Would love to hear if it solved your issue.

[โ€“] [email protected] 1 points 1 year ago

Unfortunately didn't help. I am at a loss what else to try