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Google Cloud accidentally deletes a financial institution account due to ‘unprecedented misconfiguration’ (www.theguardian.com)

submitted 6 months ago by [email protected] to c/[email protected]

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A week of downtime and all the servers were recovered only because the customer had a proper disaster recovery protocol and held backups somewhere else, otherwise Google deleted the backups too

Google cloud ceo says "it won't happen anymore", it's insane that there's the possibility of "instant delete everything"

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[–] [email protected] 2 points 6 months ago

This is the best summary I could come up with:

More than half a million UniSuper fund members went a week with no access to their superannuation accounts after a “one-of-a-kind” Google Cloud “misconfiguration” led to the financial services provider’s private cloud account being deleted, Google and UniSuper have revealed.

Services began being restored for UniSuper customers on Thursday, more than a week after the system went offline.

Investment account balances would reflect last week’s figures and UniSuper said those would be updated as quickly as possible.

In an extraordinary joint statement from Chun and the global CEO for Google Cloud, Thomas Kurian, the pair apologised to members for the outage, and said it had been “extremely frustrating and disappointing”.

“These backups have minimised data loss, and significantly improved the ability of UniSuper and Google Cloud to complete the restoration,” the pair said.

“Restoring UniSuper’s Private Cloud instance has called for an incredible amount of focus, effort, and partnership between our teams to enable an extensive recovery of all the core systems.

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