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Steam is such a good game store (lemmy.world)

submitted 7 months ago by [email protected] to c/[email protected]

47 comments fedilink hide all child comments

Source - Posted with Reddy

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[–] [email protected] 58 points 7 months ago (4 children)

They denied my refund. ¯\_(ツ)_/¯

[–] [email protected] 89 points 7 months ago (1 children)

The standard rules are no refunds for games played more than 2 hrs. The first time you ask for a refund it's handled by an automated system. Ask for a refund again, and an actual staff member will review. So just try again.

[–] [email protected] 17 points 7 months ago (1 children)

They pinged me for owning it more than two weeks, so that's fun.

[–] [email protected] 50 points 7 months ago (1 children)

This is also part of the default refund policy on steam too yeah. Less than 15 days and less than 2h of playtime.

[–] [email protected] 14 points 7 months ago* (last edited 7 months ago) (2 children)

I'm aware, I may have just done it a bit early on in this fiasco.

Edit: "We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum)."

[–] [email protected] 9 points 7 months ago (1 children)

65+ hrs in... I wonder what my chances are...

[–] [email protected] 15 points 7 months ago* (last edited 7 months ago) (1 children)

I saw a screenshot of someone getting a refund with 90 something hours. Worth a try and see if they give it to you. Better then being stuck with a purchase you can't/won't use.

[–] [email protected] 2 points 7 months ago

First attempt auto-rejected, FWIW.

[–] [email protected] 7 points 7 months ago

No harm in trying again.

[–] [email protected] 34 points 7 months ago (1 children)

You might've gotten an automated denial due to exceeding the standard threshold for refund eligibility. Make another request until it gets human intervention.

[–] [email protected] 6 points 7 months ago

Second try still got denied.

[–] [email protected] 18 points 7 months ago (1 children)

They did this to me with Destiny 2 as well. Dragons Dogma II got refunded no questions asked though.

Think playtime plays a factor, though for live-service games I honestly feel like it shouldn't.

[–] [email protected] 8 points 7 months ago

I'm with you there. If for no other reason than the fact that they're designed to keep you playing. It's kind of like kicking the victim.

[–] [email protected] 2 points 7 months ago

Same, tried twice today and I think I’m just being put in the automated pile :/