With the subscription they can focus on the Pareto optimization. 20% of the subscribers will be causing 80% of the entitled asshattery. Drop those, focus on features, raise prices, keep the good contracts. This software looks like a good fit for enterprise spending tens of thousands to get a support contract.

It sounds like the repo is still up and open and they just aren't going to deal with unpaid work packaging it up and managing idiots whining about it? Good for them, I honestly don't have any complaints with this.