this post was submitted on 28 Mar 2024
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Yeah, not even slightly true. Know a few people who work support for a major piece of financials software. Company has a written procedure for dealing with death threats that gets exercised multiple times per year
To be fair, open-source developers get death threats too unfortunately.
I think the conclusion is that as a population of people grows the average behaviour stays pretty much fine, but the extremes of the bell curve become more apparent
The level of entitlement is the same, but the main difference is that companies have buffer layers standing in between the people doing the work, and the people receiving the complaints. Programmers there are shielded from receiving hundreds of thousands of complaints directly from users. Those buffer layers don't exist in open source.