Lemmy.world Support

3202 readers

2 users here now

Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

This community is for issues related to the Lemmy World instance only. For Lemmy software requests or bug reports, please go to the Lemmy github page.

This community is subject to the rules defined here for lemmy.world.

To open a support ticket

You can also DM https://lemmy.world/u/lwreport or email [email protected] (PGP Supported) if you need to reach our directly to the admin team.

Follow us for server news 🐘

Outages 🔥

https://status.lemmy.world

founded 1 year ago

MODERATORS

[email protected]

2FA does not work at all, can't delete account (lemmy.world)

submitted 1 year ago by [email protected] to c/[email protected]

14 comments fedilink hide all child comments

Hi there, I've been trying to get 2FA to work on my account for awhile now, and regardless of browser I use (firefox, chrome, edge) I can not get 2FA to work. I tick the box for 2FA, scroll down, but there is no 2FA box to continue going forward with it, so I just have to untick it. I've tried on various browsers, on my PC and my phone. Neither have worked.

I like having 2FA on, so instead I was going to delete my account - however, even that does not work. I type in my password, and I get a loading icon.. and then nothing. Page scrolls up, but it does not delete my account.

Anything I can do to get either of these to work? Thank you.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago) (2 children)

Had the same problem: when you tick the box nothing happens. Tried a few times and nothing so I stopped trying.

Something must have happened anyway, because last time I logout it asked me my 2FA to login again.

Guess what? I have a new account now.

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago) (1 children)

Same thing happened to me, but I had another tab open where I was already logged in, so I could turn it off.

Apparently clicking "Forgot password" bypasses the 2FA.

Overall the implementation is awful. No backup codes either.

[–] [email protected] 4 points 1 year ago (1 children)

100% agree with you. I got 2FA working on lemmy.world but I had issues. I enabled 2FA on the website and nothing happen. Then I refreshed the page and then got the instructions on the bottom. I immediately clicked it and followed it. I had tried about 5 times in the past almost locking myself out one time.

I also can't believe there is no backup code either.

[–] [email protected] 1 points 1 year ago

It almost feels kind of pointless in some ways, considering you can bypass it by clicking "forgot password" I'm glad it's there in the sense that it is broken, and it seems like a few people have needed it when trying to enable 2FA - however, if your email account is compromised and they can see you have a lemmy account, then it would be easy for them to hijack your lemmy account by clicking forget password.

Really hope they fix it soon.

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago) (1 children)

Pretty sure these types of issues are caused by lag on your home instance. Hosting my own small instance I had no issues enabling 2FA. Maybe try again off peak hours.

One issue I do have is that I am unable to log out without clearing browser cache.

[–] [email protected] 1 points 1 year ago

I've been trying for about two weeks now. I'm Australian so I'm usually online when most people are off-line as well.