18
"Kids Can't Use Computers" is now ten years old, and it's only gotten worse
(www.coding2learn.org)
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I'm getting PTSD flashbacks to that stupid "Gen Z can't use rotary phones" video. Guess what, they can't start a fire by rubbing sticks together either, and neither can I. We don't have to. People who want to work with technology will learn to do so or they won't be able to find or keep a job. This isn't just a non-problem, it's a non-problem that has existed since the first Homo Erectus learned to sharpen a rock and immediately started bitching at all the other Homo Erecti for being stupid and using blunt rocks.
The thing is, there was a minute where to get online, to use a computer, to do these things, you needed basic tech troubleshooting competence.
Just like there once was a time where if you weren't a bit of a mechanical type, you couldn't make an automobile work.
These days, it's pretty rare to see someone who can do work on their own car. The cars have gotten both vastly more complex and significantly more reliable. Meaning fixing it up is both harder and less necessary. That means when an inevitable problem DOES happen, you have to take it to a mechanic. The cost of car ownership is at an all-time high. It also means that people don't even know basics. They don't know how to do simple stuff like changing an air filter, oil, or sometimes even wiper fluid & blades. That feels pretty not good, as someone who wants advocacy for consumers. It's true that it barely costs more to get an oil change than just the cost of the oil -- but also, there's a whole predatory industry in the halo around oil changes.
That's happening with computers too. Since you can mostly use them without troubleshooting, the skills of troubleshooting atrophy. Or maybe aren't developed in the first place. And just like with cars, life goes on. The basic issues? You can still fix them. It just costs a bit more and a halo of predatory shit around that is a problem, but life goes on.
I've mostly switched to riding an eBike lately. Mechanically simple. I can deal with it myself. Very little to break down or surprise me with costs the way my car likes to. I wonder what the electronic equivalent of that kind of lifestyle-simplification would be.
There was a minute when computing devices came with printed owners manuals that described set-up, usage, and troubleshooting in detail. Many even had a label with a phone number – right on the front of the device – which would connect one to US-based technical support for as many hours as one needed, for a small fee.
Today, if you're lucky, you get an Ikea-style wordless pamphlet that depicts how to plug in the power cord. Then halfway through setting up everything, the device installs an update, reboots, and comes back with a completely different UI. And if you're brave enough to Google for technical support, you end up downloading malware or on the phone with someone in Nigeria who needs you to go buy iTunes gift cards before they can help you.
My WWII-era grandparents had no problems buying a Gateway desktop, setting it up, and spending hours on the phone learning how to do everything that they couldn't otherwise figure out about Window 98 Second Edition or AOL from the novel-length books that came in the box. These days, all you can really do is phone a friend or hope your local library has some free courses.