Cake Wallet

I purchased a Mastercard from Cakepay using Monero. They accepted my Monero from my private wallet and forwarded me to an outside organization to complete the transaction. The purchased card failed everywhere I’ve tried it, engaged in numerous correspondence to both Cakepay and the second organization that issued card in order to solve issue, all of which were unsuccessful. I requested a refund, DENIED by both vendors. I requested they switch out card balance for Amazon Gift Card, DENIED. I don't know where else to go but far and wide on social media. If someone from Cakepay can help resolve this problem, I can provide more details on transaction details and correspondence thus far.