this post was submitted on 20 Feb 2024
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Yea, it is one of the worst things I've ever had to use and I had to use it a lot. It wasn't even supported by our IT team. Somehow HR went around them to implement it themselves. Which made it even worse because there were a shitload of problems at the start that any tier 1 help desk agent could have told them would happen if they'd bothered to ask for help.