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This is painfully true (lemmy.ca)

submitted 9 months ago by [email protected] to c/[email protected]

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And no, I will not tell you what my company app is.

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[–] [email protected] 13 points 9 months ago (3 children)

Oh no, my company is going to integrate with Service Now! Should I be scared?

[–] [email protected] 8 points 9 months ago (3 children)

Depends did they hire 2 developers in house to babysit the application after rollout?

[–] [email protected] 14 points 9 months ago (1 children)

Haha, hire developers? No, no, no. Doesn't off-the-shelf software just work? /s

[–] [email protected] 5 points 9 months ago

Only if the price tag is big enough and the AI and copilot modules cost the same amount again per year.

[–] [email protected] 4 points 9 months ago (1 children)

Nope.....we have 4. Fucking Service Now.

[–] [email protected] 3 points 9 months ago

4 so far right?

[–] tastysnacks 3 points 9 months ago (1 children)

Isn't Service Now just help desk software? A ticketing system? I only know it from the user side, but it looks basic. What makes it shitty?

[–] [email protected] 2 points 9 months ago

A lot depends on the implementation and how well the devs that worked on your instance did their job. Some stuff they built into ours works great and I appreciate those things. A lot of it is really half assed, inconsistent with other parts, and people who process things are nitpicky as fuck about actually doing it if you didn't submit it just right (and they didn't bother to validate inputs to make sure you do). Overall it's slow and bloated AF when I'm trying to run reports which is mostly what I use it for.

[–] [email protected] 6 points 9 months ago* (last edited 9 months ago) (1 children)

My condolences. ServiceNow is straight from hell. It's ridiculously overcomplicated and the layout makes no sense and changes by the time you get used to its shittyness.

It will take literal months to get basic functionality implemented and it will never be pleasant to work with.

Fuck ServiceNow.

Also SAP can go fuck itself for the same reasons.

[–] [email protected] 3 points 9 months ago

You shouldn’t waste time being scared. Look for a new job now.