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Air Canada Has to Honor a Refund Policy Its Chatbot Made Up (www.wired.com)

submitted 9 months ago by [email protected] to c/[email protected]

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[–] [email protected] 26 points 8 months ago

It's a good precedent. Nip this shit in the bud immediately. AI agents you allow to speak on behalf of you company, are agents of the company.

So if you want to put an AI up front representing your company, you need to be damn sure it knows how to walk the line.

When there's a person, and employee involved, then the employee can be fired to symbolically put the blame on them. But the AI isn't a person. It can't take the blame for you.

This is a very nice counterbalancing force to slow the implementation of AI, and to incentivize its safety/reliability engineering. Therefore, I'm in favor of this ruling. AI chatbot promises you a free car, the company has to get you the car.