I have an issue with Xbox Remote Play on my Series S. Every time I try to connect to my console outside my home network, I get a connection error where my console is found, but my mobile device can't connect to it. I tried everything. I used several guides and opened all necessary ports in my router. While my Xbox gives me a go to use Remote Play, I still get the error. I even tried using a wired connection instead and also turned off private relay, but it still doesn't work. Connecting inside my home network works absolutely fine. Also, a weird thing is that the remote control feature over mobile data works.

Does anyone know a solution for that or am I screwed?

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[–] [email protected] 0 points 1 year ago (3 children)

We found your console but can't connect (No error code or something, just this)
Open
The ones recommended by Microsoft themselves https://support.xbox.com/en-GB/help/hardware-network/connect-network/network-ports-used-xbox-live
Telekom Speedport Smart 4 with 5G modem

As I said, my Xbox gives condition green for remote play after the test.

[–] [email protected] 2 points 1 year ago (1 children)

I'm guessing that it's because you are using a 5G Modem as your Internet. You are behind a CG-NAT which can cause all kinds of funky things with streaming outside of your own WiFi.

[–] [email protected] 1 points 1 year ago (2 children)

It's a hybrid router.

[–] [email protected] 1 points 1 year ago

I'm going to have to agree with @[email protected] unfortunately. You're best bet for next step is probably to contact Xbox support and see if there is anything they can do.

[–] [email protected] 1 points 1 year ago

Your probably still on a CG-NAT, which means it's not gonna work well.

[–] [email protected] 1 points 1 year ago (1 children)

Without seeing anything myself, it sounds like you've done everything correctly on your Xbox and home network's end. Have you tried using a different device for remote play?

[–] [email protected] 1 points 1 year ago (1 children)

I tried it on a iPhone, a iPad and a Windows Laptop.

[–] [email protected] 1 points 1 year ago

What network were they connected to when you tried those devices? Also, I'm assuming it didn't work on those ones, right?

[–] [email protected] 1 points 1 year ago (1 children)

What type of mobile device are you using to try and play?

[–] [email protected] 1 points 1 year ago

I tried it on a iPhone, a iPad and a Windows Laptop.