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Funny thing is, they do. Our company's app is in the middle of redesign. Previously the "design" was made by programmers just making it work and not really caring that much about visuals. Now there's actual vision and concept behind the new design and yet we've already got some complaints. People always treat redesigns like a personal insult.
In most situations, ‘vision and concept’ just add bloat and additional clicks required to complete the same tasks as the previous, spartan/utilitarian design did.
A good example of what I’m referring to is the Metro UI of Windows 8; yes it arguably looked ‘prettier’ - but that’s largely subjective and made actually using the device worse, without 3rd party applications to restore the Windows 7 Start Menu functionality.
Sometimes, albeit not always - programmers do end up making pretty efficient UIs.
Metro would have probably been a decent layout for a dumb terminal with a touch screen. I have no idea why they thought it was a good idea for a typical computer OS.
I think it was a good idea they just stopped too soon. They should've made the window manager better and made a better story for legacy apps.
Instead they just went "eh you've got the old desktop as an app, good enough right?"
It's like creating iOS and then having the Mac desktop as an app🤦♂️
Not in this situation, the old UI is horrible and the new one actually looks great (we got some complaints previously for how bad it looks).
It's fair in a way though, if someone has invested time and effort into developing a workflow using a tool then the hammer company come and say 'we're talking away the solid handle and replacing it with a soft one then of course you'll be angry.
The worst is when they make things look like bad science fiction by moving everything into awkward places and wasting 90% of my screen with dumb looking polish that does nothing but slow performance and add bugs.
Because you take away their safe space. I went through this with every major Firefox redesign. Then i spend several hours trying to reverse the changes through css.