AI

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Artificial intelligence (AI) is intelligence demonstrated by machines, unlike the natural intelligence displayed by humans and animals, which involves consciousness and emotionality. The distinction between the former and the latter categories is often revealed by the acronym chosen.

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AI Customer Service Bot Disabled After Trashing Company Using It (futurism.com)

submitted 9 months ago by [email protected] to c/[email protected]

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[–] [email protected] 2 points 9 months ago

I just want my problems solved. I don't care if it is through a chatbot. I'll get frustrated if the human or the bot does not have access to the tools to solve my problems and just repeats a FAQ.

In my experience however, if a process is designed in a good enough way that a chatbot could help, it is also probably coming with a website that allows you to solve the problem by yourself. "What's the status of my orders?" does not require a chatbot, just a well done website.