this post was submitted on 23 Jan 2024
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Did you install iTunes from Apple.com or from Windows Store?
Is the Bonjour service installed and running? (Check Task manager or Services.msc)
Are you signed into iTunes with the same Apple ID as the device?
Yes I have installed iTunes from apple.com. I haven’t checked if I have Bonjour services installed, will check later when I get home. I haven’t also signed in iTunes using my icloud. Will try them all later when I get home.