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A place to share alternatives to popular online services that can be self-hosted without giving up privacy or locking you into a service you don't control.

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Do any of you bother writing abuse emails? (lemmy.fmhy.ml)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

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I was logged into my Cloudflare account today attempting to setup Tunnels when I noticed various security events related to my domain. Upon further inspection I realized that they all originated from a Microsoft Owned IP address (I'm assuming somebody running a Azure VM instance).

Looking into the actual request headers I can see that whatever bot was running was looking for common PHP exploits or unsecured endpoints.

I usually ignore such instances as I have proper firewall rules both on the Cloudflare side as well as my local network side so I'm doubting there's actually any threat to my network. However, I decided today to email the abuse contact provided from the WHOIS details. Was wondering if anybody else had experience with writing these? Is it even worth writing them or do they just end up being a waste of time?

Edit: Thanks everybody for the responses! Seems that it's up in the air if I'll ever get a response back. Maybe that's okay - Looks like the general consensus is that these usually do end up getting taken seriously (at least by some providers). I guess I'll keep composing away even if it's just an exercise in good internet stewardship :)

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[–] [email protected] 9 points 1 year ago

I used to work in a NOC for a tier 1 ISP. We had an “abuse department” (a couple people) that investigated these and opened tickets with the NOC. I’ve emailed customers and disconnected circuits as a result of abuse emails, so I wouldn’t say they’re totally useless, but I’m sure it depends on the company involved.

I also worked at an ISP for a period, actually worked at two different ones. The first one let the abuse mailbox go full, because no one was reading it. The second they were reading it, but mostly to find new places to download stuff :D