this post was submitted on 17 Nov 2023
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Privacy
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European Data Protection Board, “Guidelines 01/2022 on data subject rights - Right of access”, Version 1.0, para. 73
Took me a minute to find, but that's really great info, thanks!
I've already filled a complaint with the ICO since the company continued to refuse to delete my data, so we'll see what they come back with (their own guidelines say something very similar - "they should only ask you for just enough information to be sure you are the right person") if they side with the company I will definitely be quoting these guidelines.