this post was submitted on 30 Jun 2023
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Tardy trio: OC Transpo's worst performing bus routes in May were 11, 75 and 85 (ottawacitizen.com)
submitted 1 year ago by [email protected] to c/[email protected]
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Those routes had the most undelivered routes and, therefore, the lowest reliability percentages, though they were still in the mid-90s.

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[–] [email protected] 2 points 1 year ago

Would be great if they included how these statistics are collected, measured, and defined. It’s just useless percentiles otherwise.

Are late/early/on-time arrivals self-reported by the driver? Determined by GPS? Automatically added to a database or manually by a dispatcher? Are they stored and analyzed by an uninvested 3rd party?

Is ‘on-time’ to the minute? Within 5 minutes? Within 10? Does early count as on-time? If no, how many minutes on either side of the scheduled departure time is still deemed ‘on-time’?

Also, how is having an overall percentage even helpful? What is the on-time percentage at peak riding times? What is the percentage for residential to business districts (i.e. people trying to get to work on time)?

I don’t trust these numbers at all as a frequent public transit rider. And no, I’m not taking one of the three lines identified here.

Lazy journalism in my opinion. Perhaps not the journalist’s fault necessarily, could be on the editor for not approving a thorough report. Post-media spit