this post was submitted on 30 Jun 2023
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That’s what promotions are for.
The article doesn’t say anywhere that they can get promotions. It seems to indicate that all servers are $30/hr and that no other levels exist to ascend to.
In other jobs a promotion comes with more/different work, added responsibility. Would that be the case with “good waiters” vs “bad waiters”? I suppose on some level you could have the good ones handle more tables at the same time than the bad ones, but there’s a lot in that job that doesn’t scale that way.
Then it becomes a competition not in who can provide the best service to customers, but in who is able to look the best to the boss. If that means being fast and efficient, and not minding if you step on customers' toes, then the customer experience will falter.
Somehow restaurants in countries that don't have a tipping culture have managed to survive just fine without descending into total chaos