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Why does the drive thru operator change back and forth during my order? (midwest.social)

submitted 1 year ago by [email protected] to c/[email protected]

14 comments fedilink hide all child comments

I just had two people take my order in a drive thru. They alternated every question. First person welcomed me and asked what I wanted. The next person asked what size and drink I wanted. The first person came back on and asked if I wanted any cheese sauce then the second person came back on and told me the price. When I got up to the window the 2nd person was the one working the register. This happens from time to time at different places when I get lunch but I can't figure out why it is done.

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[–] [email protected] 8 points 1 year ago (5 children)

At this point, they might as well use an AI assistant instead.

[–] [email protected] 4 points 1 year ago (2 children)

I eat Taco Bell occasionally and I do like their system. Order on the app, use Apple Pay/Google Pay to actually pay for it in advance; roll up to the drive thru and give your name; drive forward and get food.

It’s the most frictionless fast food experience I ever had ever had.

[–] [email protected] 1 points 1 year ago (1 children)

That sounds pretty neat, but I personally don't want anymore apps on my phone. I wish that I could trust companies to not access my information. It's not like I'm big on privacy, but I know that companies are short-sighted and will do whatever they can to increase their quarterly profits at any legal expense. Since I don't want to spend my time trying to figure out which apps are using my data and how, I just avoid installing them to begin with. I also don't eat fast food enough to have all of these apps installed, so it's not like I'm missing out on a major convenience. This concludes my unsolicited Ted Talk.

Sir, this is a Wendy's.

[–] [email protected] 2 points 1 year ago

Yeah I feel the same.

So at least on an iPhone (I think Android does this too if I recall from when I had my Pixel 3XL) the payment uses a one-time use card number if you use Apple Pay; I didn’t have to sign up for an account, and the Taco Bell app only has my email & first name (pretty sure you can give a fake email too as it asks you to enter name/email each time if you have no account), and that’s it. The friggin’ Taco Bell app has less of my data than most apps actually.

I actually installed it as a joke (my wife hates Taco Bell), and ended up liking the ordering process, go figure… it’s fun for a once in a blue moon fast food order.

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