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Fed-up consumers are increasingly going after food companies for misleading claims (www.npr.org)

submitted 1 year ago by [email protected] to c/[email protected]

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Mango Dragonfruit Starbucks Refreshers are missing mango, Strawberry Açaí Starbucks Refreshers lack açaí and Pineapple Passionfruit Starbucks Refreshers have no passion fruit.

That's what two consumers who have sued Starbucks for consumer protection law violations say about the coffee giant's fruit-based drinks. This week, a federal judge in Manhattan ruled their case could move forward.

U.S. District Judge John Cronan said in his opinion that "a significant portion of reasonable consumers could plausibly be misled into thinking" that Starbucks Refreshers include the fruit in their names.

It's the latest example of a recent legal trend that's seen fed-up consumers taking major food and beverage companies to court over what they say is fishy advertising.

Plaintiffs typically argue that companies are going beyond simple marketing hyperbole and misrepresenting their food and drinks — whether it's promising ingredients that aren't there or displaying promotion images that don't match the real-life items.

There has been a smorgasbord of accusations in recent years: Barilla pasta isn't made in Italy. Burger King's Whoppers are smaller than they appear. The "boneless wings" served at Buffalo Wild Wings aren't actually chicken wings. Subway's "100% tuna" sandwiches either partially or completely lack tuna. Taco Bell skimps on the fillings in its Mexican Pizza, Crunchwrap Supreme and more.

"In general, companies can say great things about their product and make any kind of opinion claims they want to make about it. They can even say it's the best in the world," said Louis Tompros, an intellectual property attorney at the law firm WilmerHale in Boston.

"Opinion claims about a product are called puffery, and they're perfectly fine under false advertising law. What false advertising law does not allow is a false factual claim," he said.

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[–] [email protected] 2 points 1 year ago

Here's the one advertised as Pineapple Passionfruit where the ingredients don't list actual passionfruit. It has "natural flavors". Maybe that includes extract from passionfruit, maybe it's entirely from other fruits, but they're not required to say.

https://www.starbucks.com/menu/product/2123675/iced/nutrition

The FDA makes a distinction between "natural" and "artificial" flavor based on source, but my point is that distinction itself is sometimes completely pointless and misleading. For some flavors there is truly zero difference. I suspect that's the case for passionfruit, so it's possible customers are worked up over nothing.

(I would highlight pineapple but Starbucks actually claims there is real freeze-dried pineapple chunks in their drinks, and that seems easy to verify)