this post was submitted on 03 Sep 2023
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don't even need that, i've interacted with several companies that use a simple chatbot with pre-programmed responses and honestly? It's pretty nice and doesn't feel like bullshit.
Biggest issue is probably that people tend to forget it's not a human, and ask it 10 run-on questions which makes the software cry.
They have to specifically tell you to ask one question at a time and use as few words as possible..