this post was submitted on 25 Aug 2023
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It sounds like they had a really bad backup system for this to happen.
No one will ever trust them with their data and email again, so they might as well close their doors straight away. It’s unfortunate but a mistake like this is likely gonna cost you your business.
Its probably even an easily avoided issue too. If only they had offsite backups they could roll back...
It's not offsite backups that would have saved them, it's offline backups.
You can have all the data centers you want, but if they're all connected, then one ransomware attack can (and did) nuke them all.
If you have just one system that's unplugged with a copy of all the data, then your data will be fine. It's just time at that point, which could still be very very bad, but the data still exists.
Immutable backups are the “current hotness” in this space.
Or something like AWS S3 vault lock. You pay up front and specify the duration. And at that point you can't even delete the data if you want to. You can remove you're credit card from account billing, and they still keep the data for the specified duration.
Pretty sure the Amazon vault lock offerings are essentially specific implementations of the broad idea of an immutable backup. Not disagreeing with you here, just saying this might not be an “or” situation.