this post was submitted on 16 Aug 2023
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The suit, filed earlier this year, argues that HP all-in-one printers stop all functions when ink levels reach some arbitrary point.

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[–] [email protected] 29 points 1 year ago (2 children)

It bugs me to hear that. My mantra for years has been "Buy a Brother printer, they just work". Do you know what model of Brother had a HP style limitation, and what the limitation was? I'd like to educate myself before I recommend them again.

[–] [email protected] 8 points 1 year ago

I don't think it's the same printer/issue but recently my brother printer that I bought in '21 decided it was out of toner and refused print without replacing the toner. I forget what setting I had to find to reset it but it works fine now, on the same toner cartridge I bought with the printer (I don't print often).

Off the top of my head it was a dcp-l2550dw, can't check it right now.

It was mildly annoying to deal with, I remember the instructions not working exactly and having to troubleshoot, I can't recall what I had to do to fix it. I can imagine somebody with less time on their hands just giving in and replacing the toner.

[–] [email protected] 6 points 1 year ago

I had a Brother MFC something that had page counts on the toner cartridges: they would only print so many pages before saying they were out of ink, regardless of how much ink was left. You could access a secret menu and reset the counts using a special button sequence, but it was a gigantic pain at the time.