PC Gaming

9106 readers

731 users here now

For PC gaming news and discussion. PCGamingWiki

Rules:

Be Respectful.
No Spam or Porn.
No Advertising.
No Memes.
No Tech Support.
No questions about buying/building computers.
No game suggestions, friend requests, surveys, or begging.
No Let's Plays, streams, highlight reels/montages, random videos or shorts.
No off-topic posts/comments, within reason.
Use the original source, no clickbait titles, no duplicates. (Submissions should be from the original source if possible, unless from paywalled or non-english sources. If the title is clickbait or lacks context you may lightly edit the title.)

founded 2 years ago

MODERATORS

[email protected]

481

Steam Ate Microsoft's Lunch On PC, It's About To Do The Same On Handhelds (kotaku.com)

submitted 3 weeks ago by [email protected] to c/[email protected]

188 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 5 points 3 weeks ago (3 children)

They also have an excellent track record for customer support.

Their customer support actually used to really suck. They made a concerted effort to improve it.

[–] [email protected] 2 points 3 weeks ago (2 children)

More like the EU made them.

[–] [email protected] 3 points 3 weeks ago

Australia made them offer refunds thanks to our consumer law.

[–] [email protected] 2 points 3 weeks ago

And instead of pushing back and doing their best to go around it... they made accommodations to follow those directives.

They're not perfect angels, but they're also not malevolent demons either. They tend more towards consumer friendly practices, even if they need a push sometimes, than most others in the field.

[–] [email protected] 1 points 3 weeks ago (1 children)

Just experienced it this week, spend $30 on a game, asked for refund because the game does not look like screen images. Refunded, no questions asked.

[–] [email protected] 2 points 2 weeks ago* (last edited 2 weeks ago)

Their policy is to refund games within a specific time period for any reason. Basically you can demo any game in the library. Although I suspect if you did it too often they would flag your account.

I've been buying all the new Sony games and then immediately refunding them and posting a bad review because of the PSN bullshit.

[–] [email protected] 1 points 3 weeks ago (1 children)

Well I did speak in the present tense.

[–] [email protected] 1 points 3 weeks ago

You spoke of their track record, which is something specifically referring to past activities. Sure, their recent track record is good, but going back far enough it was terrible.

But they did improve. Which is why they have a good recent track record. They listened to criticism (and as others have stated) followed regulation to best suit the needs of their customer base.