Email Required (digital exclusion of people without email)

49 readers

11 users here now

This community collects stories, cases and situations where people without email are excluded from society.

This also includes people who have an email account but:

are unwilling to share their email address with the other party (e.g. the other party uses gmail or MS)
the other party’s mail server refuses the senders mail server
the other party’s web form falsely rejects a registrant’s email address validity, perhaps due to weird constraints beyond that of email address RFCs.

Somewhat related:

founded 3 weeks ago

MODERATORS

[email protected]

Bank froze my account because I do not trigger the tracker pixels in their email? Not sure what’s going on… (lemmy.sdf.org)

submitted 2 days ago* (last edited 2 days ago) by [email protected] to c/[email protected]

18 comments fedilink hide all child comments

Got an email from a bank saying my account has been put in a restricted state because they have been unable to reach me. Their emails reach me fine. They rarely send paper mail but when they do I can see that they have the correct address on file.

Then I looked closer at their email, examined the HTML, and found that they insert a tracker pixel in their messages. So if I were to use a graphical mail client with default configs, they would surreptitiously get a signal telling them my IP (thus whereabouts) and time of day every time I open my email from them. I use a text client so the tracker pixels get ignored.

Would a bank conclude from lack of tracker pixels signals that they are not reaching a customer, and then lock down their account?

I’m not going to call them and ask.. fuck them for interrupting my day and making me dance. I don’t lick boots like that. I just wonder if anyone else who does not trigger tracker pixels has encountered this situation.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 6 points 2 days ago* (last edited 2 days ago) (1 children)

If there's actually a problem with your account, and you ignore it, the only thing you're accomplishing is putting any money you have in that account at risk. Why are you so bothered by your bank sending you an email using extremely common informatics technology, especially after you already planned for this and literally aren't sending them any of the data you're concerned about? Try calling them

[–] [email protected] 0 points 2 days ago* (last edited 2 days ago)

Yeah I’ll have to deal with it at some point one way or another. I’m sure I will close the account at the first opportunity but it’s impossible to find a non-shitty bank or CU. It’s not something I can do at the drop of a hat. It seems not a single bank or CU targets the market of consumers who have some self-respect and a bit of street wisdom.

Why are you so bothered by your bank sending you an email using extremely common informatics technology,

I don’t give a shit how popular tracker pixels are. It doesn’t justify them being in my comms, so I have a duty to not trigger them and I’m happy to treat pushers of these trackers as adversaries and threat actors. They are being dishonest and sneaky. The honest thing to do is to follow the RFC on return receipts, which is transparent and gives the customer appropriate control over their own disclosures.

especially after you already planned for this and literally aren’t sending them any of the data you’re concerned about?

I use a text mail client for other reasons but incidentally it’s good for avoiding tracker pixels. Actually I have to check on something.. I not 100% that spamassassin does not trigger tracker pixels. SA has some vulns, like the DNS leak vuln. But if SA does not trigger the tracker pixels, then indeed I’m secure enough.